Refund Policy
Last updated: August 30, 2026
We want you to understand the return process before you order. Please read this policy together with our Shipping Policy and Terms of Service.
30-day return window
You may request a return within 30 days after your order is delivered. To be eligible, the item must be unopened, unused, in its original sealed packaging, and accompanied by proof of purchase.
To start a return, email help@curveu.shop with your order number and the reason for the request. Returns sent without prior authorization might not be accepted. After approval, we will provide the applicable return instructions and return address. Do not send returns to our public contact address unless our support team specifically instructs you to do so.
Items that cannot be returned
- Opened or used ingestible products, including bottles with a broken safety seal.
- Downloaded or delivered digital products, including guides and training plans.
- Used personal-care, fitness, or body-contact accessories.
- Free promotional gifts, except when they arrive damaged or the wrong item was sent.
- Gift cards and items marked final sale.
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery at help@curveu.shop. Include your order number and clear photographs of the item and shipping packaging when available. If we confirm the issue, we will arrange an appropriate replacement or refund at no additional shipping cost to you.
Return shipping
Unless the return is caused by our error or a confirmed damaged or defective item, the customer is responsible for return shipping. Original shipping charges are not refundable. We recommend using a trackable shipping service because we cannot issue a refund for a return that we do not receive.
Refunds
We will notify you after the approved return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact help@curveu.shop.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellation after an order has entered fulfillment or shipped.
Contact
Email: help@curveu.shop
Phone: (877) 356-8170